General warranty information is described on this page. For more specific warranty information, please download our additional warranty documentation.
Filing a warranty claim?
Use our online warranty report form to submit your claim.
- General Warranty (PDF)
- Field Service Information: Warranty Claims (PDF)
- Casegoods Warranty (PDF)
- Seating Warranty (PDF)
- Freight Damages & Claims (PDF)
DARRAN Furniture Industries, Inc. ("DARRAN") warrants that each piece of furniture manufactured in its North Carolina facilities will be free from manufacturing defects and workmanship for as long as the original purchaser owns and uses the products.
Limitations: Use/Care
- Warranty is limited to normal single shift use.
- Warranty is limited to generally accepted care and maintenance of natural wood products and environments.
Limitations: Materials/Components
- Electrical lamps, ballasts, transformers – 5 years
- Laminates, veneers/finishes – 10 years
- Fabrics, pneumatic lifts, foam – 5 years
- Custom/Modified products to customers specifications – 3 years
- Seating foam padding – 5 years
- Seating metal accents, glides – 10 years
- Seating wood frame – 10 years
Limitations: Exclusions
- Damage identified as carrier or installer related.
- Normal wear and tear of wood products during course of ownership.
- Color, grain, or texture of natural wood materials, laminates and other covering materials.
- C.O.M. (Customer's Own Material) specified by the customer.
- Damages to seating products caused by contact with tables, desks, or other surfaces
- Damages or failures resulting from misuse, abuse, negligence, improper care, modifications, or relocation.
- Non-Commercial use or locations.
All Warranty Claims are subject to factory-approved inspections. Disputes may involve independent 3rd party evaluation.
Lifetime Coverage
All components covered under DARRAN limited lifetime warranty includes repair / replacement labor for the first 5 years and component replacement including shipping after 5 years.
Quality Assurance
DARRAN manufactures in accordance with the standards set by the Architectural Woodwork Institute for Quality Standards. DARRAN maintains a staffed testing facility to ensure products manufactured meet BIFMA/ANSI performance standards.
Every unit produced at DARRAN is completely inspected by an independent quality control team located within each plant whose emphasis is on assembly, finish and final inspections with empowerment to stop any unit not meeting DARRAN's high quality standards.
Light & Natural Finishes
DARRAN carefully selects veneer and solids going into every product to ensure color and natural wood variations are within acceptable commercial AWI standards. Light and natural finishes inherently will greater reflect the natural grain and color variation found in hardwood veneers, solids and other core materials. Variations may be between components or unit to unit. DARRAN does not warrant color and grain variations associated with natural wood color and grain seen in any finish color.
Textiles
DARRAN does not warrant textiles against colorfastness, crocking, wear abrasion, shrinking, stretching, tearing, wrinkling, durability, or dye lot match. Textiles are not covered under this warranty and are subject to the specific manufacturer's warranty.
Glass
Due to the risk of veneer damage and top warping, DARRAN does not recommend the use of heavy glass overlays on surfaces.
Performance questions will be tested to generally accepted practices and AWI guidelines and standards for wood veneer furniture. There are no other warranties except as expressly set forth above either expressed or implied. To obtain performance of these Limited Warranties, the purchaser should contact in writing the authorized DARRAN representatives or current dealer who sold the product to the purchaser or mail the warranty claim to:
Warranty Department
1-800-334-7891
DARRAN Furniture Industries, Inc.
P.O. Box 7614
High Point, NC 27264